Terms of service

1. The service

You upload your finished 3D model. You get a walkthrough that opens in a web browser, with a link, a QR code and an embed code. Some projects cannot be made into a walkthrough, for example when textures are missing or there is no floor to walk on; then we tell you why. We provide the service as it is today. Features may change.

2. Your account

You need an account with a working e-mail address. Keep your password to yourself. You are responsible for everything uploaded from your account. One person, one account.

3. Free walkthroughs

A free account can have up to 2 scenes at a time, each up to 150 MB. A free walkthrough is a private preview: only you can open it, with a small watermark, and it goes offline 7 days after it is ready. To share it, make it public with a paid plan. Its files are kept for a few weeks so that you can still pay to make it public, then deleted.

4. Paid plans

You can make one walkthrough public for a one-time price or a monthly price, or take the Pro plan, which covers up to 50 walkthroughs with your own branding. The price is the same for any model. The prices are on the pricing page, in US dollars. You pay by card on this site, through a secure checkout. A monthly plan renews automatically every month until you cancel it; you can cancel any time from your account. After a cancellation, or when a renewal cannot be charged, it stays active until the end of the paid period; after a short grace period the walkthrough or the account goes back to the free plan: the walkthrough becomes a private preview again and expires as described above.

5. What you may upload

Upload only models you have the right to use: your own work, or work that your client or employer allows you to publish this way. No content that is illegal, hateful or sexual, and nothing that infringes the rights of others. We may refuse, remove or take offline any walkthrough that breaks this rule, and close the account. Your files stay yours; you give us only the right to process them, store them and show the walkthrough the way you set. If you believe a walkthrough on this site breaks your rights, write to support@lumewalk.com.

6. Liability

We run the service with care, but we do not promise that it is online at all times or free of faults. It may be interrupted for maintenance or by failures of the hosting company. We are not liable for lost sales, lost data or other indirect damage. Our liability is limited to the amount you paid us in the last twelve months. Keep your own copy of every file: we do not keep the source after the walkthrough is published.

7. Refunds

1. Free preview. You can preview every walkthrough privately before you pay.
2. First-payment guarantee. If you are not satisfied with your first payment, ask for a full refund within 14 days of the payment date, no questions asked. This applies once per account.
3. Working-as-previewed guarantee. If a paid walkthrough does not work as it did in your preview (for example, it does not open on current phones or browsers) and we cannot fix it, we refund that payment in full when you ask within 14 days of the payment.
4. Monthly and Pro plans. Cancel anytime. You are not charged again, and your walkthroughs stay public until the end of the period you paid for. A period already started is not refunded, except under points 2 or 3.
5. After a refund, the walkthrough returns to a private preview with the watermark.
6. To ask for a refund, e-mail support@lumewalk.com from your account e-mail with your payment reference. Refunds go back to the card you paid with, through our payment provider.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. You can also ask Paddle for a refund directly at paddle.net.

8. Changes and contact

We may change these terms; the current version is always on this page, and we tell account holders by e-mail about important changes. Contact: support@lumewalk.com.