Legal
Privacy
What we store, why, and how to have it removed. Questions: support@lumewalk.com.
1. Your account
When you sign up we store your e-mail address, a hashed form of your password, the language you chose, and the time and the connection address (IP) of your sign-up and your log-ins. If you give a phone number, for your account or for leads, we store that too. We keep these details while your account exists.
2. Your projects
The files you upload are stored on our servers and used only to make your walkthrough. They are deleted from the website once the walkthrough is published; a working copy may be kept for a while, and we delete it on request. A free walkthrough is a private preview that only you can open; a paid one opens for people with its link, and is listed in the gallery only if you choose. We do not sell, reuse or show your files anywhere without your choice.
3. Free walkthroughs
A free walkthrough is a private preview: only you can open it, signed in to your account. It goes offline 7 days after it is ready. Its files are kept for a few weeks so that you can still decide to make it public, then deleted. When you delete a scene yourself, its files are removed from the website.
4. Visitors
When someone opens a walkthrough we count the visit: the day, the type of device (phone, tablet or computer), the country guessed from the time zone, how long the scene stayed open, the website it was opened from, and whether it was opened inside another website. We store a hashed id that changes every day, not a name, an e-mail address or the full connection address. These numbers are shown to the owner of the scene.
5. Leads
A paid walkthrough can show a contact button. What a visitor types there, a name, a phone number and a message, is stored for the owner of that walkthrough, sent to the owner by e-mail and shown in the owner's dashboard. The owner is responsible for how they use it. We also store the connection address of the submission, to stop abuse. We keep a lead until the owner deletes it or asks us to. A visitor who wants their details removed can write to support@lumewalk.com; we pass the request to the owner and remove our copy.
6. The chat assistant
The questions you type into the chat assistant ("Ask us") are stored with its answers, to answer you and to improve this site; we store them without your connection address, and the text is sent to our AI provider only to write the answer. Please do not type passwords or card details there.
7. Cookies and analytics
We set cookies to keep you logged in. On the pages of this site, not inside a walkthrough, we use analytics: Plausible counts page views without cookies; Mouseflow records how pages are used (taps, scrolling, mouse movement) so that we can improve them. To measure our adverts we may also use the Meta pixel and the LinkedIn Insight tag; these may set their own cookies. Walkthrough pages load none of them. Card payments are handled by our payment provider; we never see or store your full card number. Our server keeps logs with connection addresses for a limited time, to find faults and stop abuse.
8. Your rights
You can see and change your account details on the account page. To have your account, your projects or your leads deleted, write to support@lumewalk.com from the address of your account. We delete them and confirm by e-mail. We do not sell data. We share it only with the companies that run our servers, send our e-mail, process card payments and provide the analytics named above, and when the law requires it. When this page changes, the new text is shown here.